We encourage homeowners to leave honest and helpful reviews about their experiences with tradespeople. Reviews help other homeowners make informed decisions when choosing a tradesperson and can also help reliable and professional tradespeople build their reputation and win future work.
You can leave a review for a tradesperson you have hired through TradesShop, provided that the work has started or you have paid money towards the job, such as a deposit or other agreed payment.
If you have had an experience with a tradesperson that does not meet these requirements but you believe TradesShop should be made aware of the circumstances, please use our contact form to get in touch with us.
Reviews should provide an honest, accurate and factual account of your experience with the tradesperson. When writing a review, you should consider the following:
We ask all users to be respectful and considerate when leaving reviews, even where a job has not gone as expected. A review is an opportunity to describe your genuine experience and should not be used to harass, threaten or unfairly target another person.
You must NOT:
TradesShop.co.uk aims to publish genuine reviews that comply with this policy. We do not remove a review simply because it is negative or because a tradesperson disagrees with it.
However, we may remove a review where we determine that it does not comply with this policy or our terms and conditions. This may include circumstances where:
Tradespeople have the right to raise concerns about reviews that have been left about them. We will consider objections received and may investigate the review where appropriate. If we determine that the review breaches this policy or our terms and conditions, we may remove or restrict the review.
If a homeowner wants to amend a review, they can do so by logging into their TradesShop account, where the relevant functionality is available.
If a homeowner wants to delete a review, they can contact us directly through our contact form and request its removal.
We take steps to help ensure that reviews published on TradesShop are genuine and relate to real customer experiences. A review will generally only be submitted where:
Reviews, including negative reviews, may be monitored as part of our efforts to maintain the quality and integrity of the TradesShop platform. We will not remove a review simply because it is negative. We may remove or restrict a review where it breaches this policy, our terms and conditions, or applicable law.
We may also accept reviews for tradespeople from customers who hired them outside TradesShop, where this facility is made available by TradesShop.
Where an external customer review is requested through a tradesperson's TradesShop account, the customer may be asked to submit the review directly to TradesShop. We may request reasonable evidence, such as a paid invoice or other information relating to the completed work, to help verify that the review relates to a genuine customer relationship.
A review submitted through this process may only be published once TradesShop has completed any verification checks that we consider appropriate.
We do not tolerate false, inaccurate, fabricated or misleading reviews. We may use automated and manual checks to identify potentially inappropriate or fraudulent review activity.
Where we identify behaviour that breaches this policy, our terms and conditions or applicable law, we may take appropriate action. This may include removing reviews, restricting review activity or suspending or closing accounts where appropriate.
Once a tradesperson has been hired for a job through TradesShop, we may invite the homeowner to leave a review about their experience. Invitations may be sent through email, notifications or other communications available through the TradesShop platform.
Reviews are rated using a star rating system from 1 to 5 stars, with 5 stars representing the highest rating.
Where an overall rating is displayed for a tradesperson, it is calculated using the ratings from the reviews associated with that tradesperson, subject to the calculation method used by TradesShop.
TradesShop does not permit reviews to be purchased or created in exchange for payment, rewards or other incentives intended to influence the reviewer's rating or comments.
Where we identify a review that has been submitted in breach of these requirements, we may remove it and take other appropriate action.
We encourage tradespeople to respond to reviews they receive. Responding gives you an opportunity to provide your perspective and explain any relevant circumstances in a professional and constructive manner.
We understand that not every job goes according to plan and that a homeowner may leave a low rating or negative review. A single negative review does not necessarily reflect the overall quality of a tradesperson's work.
A professional response can help provide additional context and demonstrate that you are willing to communicate with customers and address concerns appropriately.
When responding to a review, you must:
TradesShop.co.uk reserves the right to remove or restrict a tradesperson's response where it breaches this policy, our terms and conditions, applicable law or other platform rules.
Where appropriate, we may notify the tradesperson using the contact details associated with their TradesShop account.
If either party has concerns about an original review or a tradesperson's response, they can contact us so that we can consider the matter.
This policy helps us maintain the integrity, reliability and usefulness of reviews published on TradesShop.
We may review and update this policy from time to time to reflect changes to our services, applicable legislation, regulatory requirements and industry standards.
All users are expected to comply with this Reviews Policy as well as our Terms and Conditions and all applicable laws.
Last updated: August 2026